Your administrative staff determines what data become the facts that are accessible to your chatbots. You can choose to either host your chatbots on our secure servers, or to have your I.T. staff deploy Smarter.sh in your own data center with our assistance.
Whether you use our SaaS service, or use our open-source platform on your own servers, your company’s data is not shared with any other Smarter customer. Your chatbot only knows the facts that your staff discloses to your chatbot. Your proprietary data is not shared with any Large Language Model (LLM) provider like ChatGPT, Gemini, LLaMA, or PALM. Your database of facts (fact base) never leaves our servers. Of course, your facts form part of the answers that your chatbot could cite in the interactions it gives with your users, so you should not include any facts in your fact base that you don’t want to include in chatbot responses.
You can have multiple chatbots, each of which has access to a different set of facts. For example, your HR facts for an employee chatbot can be separated from facts used by your sales chatbot, which in turn could be different than the fact base used for a sales prospect chatbot.
